Information Systems Manager



Class Description

Job Title: Information Systems Manager Reports To: Assistant City Manager FLSA Status: Exempt

General Description

The purpose of this job within the organization is to oversee the functionality and security of all IT equipment, softwareand networksManages staff and consultants for results and fulfillment of contractual services.

This job works independently, under limited supervision, reporting major activities through periodic meetings.

Duties and Responsibilities

The functions listed below represent the majority of the time spent working in this job. Management may assign additional roles related to the type of work of the job/class as necessary.

Essential Functions:

Manages and supervises departmental staff; performs annual evaluations.

Assists employees by assigning or resolving help desk requests in a timely and efficient manner.

Oversees the functionality and security of all IT equipment, including the telephone system.

Evaluates new processes.

Validates vendor invoices; reconciles invoices in preparation to be submitted for payment. Evaluate contracts renewals for services, softwareand equipment maintenance.

Plans and schedules training for end-users in various programs.

Manages staff and consultants to ensure proper operation and use of the iSeries, VMware, Accela, Office 365, and many other systems used throughout the City.

Evaluates current systems' performance and make recommendations to improve the City's system security, quality of services, and efficiency.

Develops and implements strategic plan objectives for the City's IT system and innovative uses of technology to serve the City's needs.

Coordinates information exchange across departments and drives digital transformation initiatives.

Identifies and implements staff trainingincluding end-user cyber security awareness and application proficiency training.

Additional Duties:

Acts as the iSeries Administrator.

Performs status checks of the system running financials software, phone system, email, and file servers.

Tracks equipment assigned to end-users throughout the City, including PCs, laptops, tablets, printers (both mobile and PC attached), and mobile hotspots.

Creates monthly reports.

Assists in maintaining the departmental budget. Performs related work as assigned.

Responsibilities, Requirements, and Impacts Data Responsibility:

Data Responsibility refers to information, knowledge, and conceptions obtained by observationinvestigation, interpretation, visualization, and mental creation. Data are intangible and include numberswordssymbolsideasconceptsand oral verbalizations.

Collects, classify, or formats data or information by a prescribed schema or plan to facilitate identifying and extracting useful information.

People Responsibility:

People include co-workersworkers in other areas or agenciesand the general public.

Gives information, guidance, or assistance to people which directly facilitates task accomplishment; gives instructions or assignments to assistants and consultants.

Asset Responsibility:

Assets responsibility refers to the responsibility for achieving economies or preventing

loss within the organization.

Has responsibility and opportunity to achieve considerable economies and/or prevent significant losses by managing stored data, IT, phone, and AV equipment.

Mathematical Requirements:

Mathematics requires the use of symbols, numbers, and formulas to solve mathematical problems.

Uses addition and subtraction, multiplication and division, and/or calculates ratios, rates, and percentages.

Communications Requirements:

Communications involves the ability to read, write, and speak.

Reads technical instructions, procedures manuals, and charts to solve practical problems such as assembly instruction for tools standard office equipment operating instructions, and methods and procedures for investigations, and in drawing and layout work; composes routine and specialized reports, forms, and business letters, with the proper format; speaks compound sentences using regular grammar and word form.

Judgment Requirements:

Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions.

Responsible for guiding others, requiring frequent decisions, affecting the individual, co­ workers, and others who depend on the service or product; work in a somewhat fluid environment with rules and procedures but many variations from the routine.

Complexity of Work:

Complexity addresses the analysis, initiative, ingenuity, concentration, and creativity required by the job and the presence of any unusual pressures present in the job.

Performs skilled work involving rules/systems with almost constant problem solving, requires usual attention with short periods of concentration for accurate results, and occasional exposure to unusual pressure.

Impact of Errors:

Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liability, and injury or death for individuals.

The impact of errors is serious - it could affect most units in the organization and may affect citizens. Loss of data or damage could occur, and probability is likely.

Physical Demands:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force regularly and considerable skill, adeptness, and speed in the use of the finger, hands, or limbs in tasks involving close tolerances or limits of accuracy.

Equipment Usage:

Equipment usage involves responsibility for materials, machinestools, equipment, work aidsand products.

Coordinates the handling/use of work aids involving extensive latitude for judgment regarding attainment of a standard or in selecting appropriate items.

Unavoidable Hazards:

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

Safety of Others:

Safety of others refers to the level of responsibility for the safety of others, either inherent in the job or to ensure the safety of the general public.

Requires some responsibility for the safety and health of others and/or for occasional enforcement of public safety or healthstandards

Minimum Education and Experience Requirements:

Requires a bachelor's degree in computer science, information technologyor a closely related field.

Requires six years of information technology experience with some management or closely related experience.

Special Certifications and Licenses:


Americans with Disabilities Act (ADA) Compliance

The City of College Park, MD, is an Equal Opportunity EmployerThe Americans with Disabilities Act (ADA) requires the City to provide reasonable accommodations to qualified persons with disabilitiesProspective and current employees are encouraged to discuss ADA accommodations with management.

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